(Le Mars) — Floyd Valley Hospital was recently informed of its high marks regarding patience satisfaction. It was all through the latest Press Ganey survey results. Hospital Administrator Mike Donlin says you have to go back a ways to find similar high scores.
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Donlin says it is gratifying to be recognized in such a manner, and he says the entire staff should be credited for its positive efforts of caring.
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The hospital administrator believes one reason for the recent high scores through the Press Ganey survey is the attention to detail the staff provides.
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Donlin says it is also good news for the hospital to have high satisfaction scores from patients, considering the construction that is taking place.
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Donlin says the hospital staff constantly look at ways of improving, and although the hospital achieved a lofty goal, he says the new goal will be to find ways to sustain the high marks.
